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What (who) is screen popping - definition
USER INTERFACE DIALOG CONTAINING CALL INFORMATION
Screen Pop; Screen popping
screen popping
<communications> The use of CTI to make customer data appear
on a call centre terminal at the same time as the customer
call is transferred.
(2003-12-04)
Screen pop
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call.
Screen (sports)
.JPG?width=200)
![Isaiah Hicks screens [[Jarell Martin]] and [[Marcus Lee]] for Chris Walker at the [[2013 McDonald's All-American Boys Game]].](https://commons.wikimedia.org/wiki/Special:FilePath/20130403 MCDAAG Isaiah Hicks screens Jarell Martin and Marcus Lee for Chris Walker.JPG?width=200 "Isaiah Hicks screens [[Jarell Martin]] and [[Marcus Lee]] for Chris Walker at the [[2013 McDonald's All-American Boys Game]].")
BLOCKING MOVE BY AN OFFENSIVE PLAYER IN TEAM SPORTS
Screen (basketball); Pick (basketball); Set a screen; Screen-setter; Moving screen; Illegal screen
A screen is a blocking move by an offensive player in which they stand beside or behind a defender in order to free a teammate to either shoot a pass or drive in to score. In basketball and field lacrosse, it is also known as a pick.
Wikipedia
Screen pop
Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call.
For inbound calls, the data displayed typically contains call information such as:
- Caller ID (CID)
- Automatic number identification (ANI)
- Dialed Number Identification Service (DNIS)
- Information entered from an Interactive voice response (IVR) system.
- Extended information derived from one of the above. For example, the CTI system looking up in a database an order the caller just entered in an IVR, and displaying that order's information to the agent.
For outbound calls, the data displayed typically contains information that was sent to the outbound dialer as part of the customer call record.
